THE BERKLEY PRIVACY POLICY

Last updated: March 6, 2026

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit The Berkley website and submit consultation requests.

1) Personal Data Controller

Hotline: +84 931 107 257

Privacy contact email: [info@the-berkley.com]

Role: Personal Data Controller or Controller-Processor under applicable law.

2) Scope

This Policy applies to all users who access the website, submit lead forms, call hotline numbers, contact via WhatsApp, or use chat tools on the website.

3) Types of Data We Collect

  • Data you provide: Full name, phone number, email, buyer intent.
  • Technical/usage data: IP address, device/browser information, pages visited, timestamps, referrer URL.
  • Attribution data: utm_source, utm_medium, utm_campaign, utm_content, utm_term, gclid, fbclid, landing page URL, submission timestamp, language.
  • Interaction events: CTA clicks, hotline clicks, form start, form submission success.
  • Third-party tracking tools: may include Google Tag Manager, Google Analytics, Meta Pixel, Tawk.to, and related technologies.

4) Purposes of Processing

  • Provide product consultation, inventory updates, and customer support.
  • Contact you based on your request via phone, email, WhatsApp, or other relevant channels.
  • Measure campaign performance and optimize website experience.
  • Maintain security, prevent fraud, and detect abuse.
  • Comply with legal and regulatory obligations.
  • Your consent.
  • Pre-contractual or contractual necessity based on your request.
  • Compliance with legal obligations.
  • Legitimate interests, where permitted by law and balanced with your rights.

6) Data Sharing

We do not sell personal data. We may share data, where necessary, with:

  • Technology, hosting, security, analytics, and customer engagement service providers.
  • Advertising and measurement platforms (such as Google and Meta) according to site configuration.
  • Authorized sales/distribution partners (if applicable) for consultation purposes.
  • Competent authorities when legally required.

7) Cross-Border Data Transfer

Some data may be processed or stored outside Vietnam via international service providers. Where applicable, cross-border transfer is carried out in accordance with current legal requirements.

8) Retention Period

  • Lead/consultation data: retained as necessary to fulfill consultation and support purposes, unless deletion is requested or otherwise required by law.
  • Technical/security logs: retained according to operational and legal requirements.
  • Data is deleted or anonymized when no longer required.

9) Your Rights

You may have rights to access, correct, withdraw consent, request deletion, restrict/object to processing, request data provision, and lodge complaints under applicable law.

To exercise your rights, contact [info@the-berkley.com] or hotline +84 931 107 257 with subject: “Personal Data Request – [Your Name]”.

10) Security Measures

  • Appropriate technical and organizational safeguards are implemented.
  • Access is role-based and limited to authorized personnel.
  • Confidentiality obligations apply to relevant staff and partners.
  • Periodic review and risk mitigation are conducted.

11) Children’s Data

This website is not intended to unlawfully collect children’s personal data. If inappropriate data is identified, please contact us for prompt handling.

12) Cookies and Similar Technologies

We use cookies and similar technologies for website operation, analytics, and performance optimization. You may manage cookies through browser settings, though some functions may be affected.

13) Data Incident Handling

In case of a personal data incident, we follow an internal process to detect, assess impact, mitigate, and notify according to applicable law.

14) Policy Updates

We may update this Policy from time to time to reflect legal or operational changes. The latest version will always be posted on this page.

15) Contact

  • Email: [info@the-berkley.com]
  • Hotline: +84 931 107 257